Refund Policy

1. General Provisions

1.1. This Refund Policy governs the procedure for refunding payments for services provided by the Shotix Bot.

1.2. This Refund Policy is drawn up in accordance with the legislation of Hong Kong.

2. Refund Conditions

2.1. The User has the right to request a refund within 14 calendar days from the date of payment if they are not satisfied with the quality of the provided services.

2.2. Refunds are only possible for unused generations.

3. Refund Procedure

3.1. To request a refund, the User must contact support via Telegram chat at: @elenaai_help_bot.

3.2. When submitting a refund request, the User must provide:

• The order number or other identifying purchase details;
• A description of the reason for the refund;
• Payment confirmation.

3.3. Refunds will be processed using the same payment method as the original transaction within 14 business days from the date of approval.

4. Refund Exceptions

4.1. A refund is not possible if:

• All purchased generations have been used;
• The User has violated the terms of the User Agreement.

5. Final Provisions

5.1. The Shotix Bot reserves the right to modify this Refund Policy without prior notice. The latest version of the Refund Policy will be published within the Bot interface.